Data & Privacy
Last updated: June 2025 · Applies to all registered players in the Philippines
Your privacy matters to us. This page explains exactly what personal information LuckyStar collects, how it is used, and the steps we take to keep it safe. By using our platform, you agree to the practices described here.
1. Information We Collect
When you register an account with LuckyStar, we collect personal details including your full name, date of birth, email address, mobile number, and residential address in the Philippines. We also collect payment-related information such as your preferred payment method and transaction history, which is necessary to process deposits and withdrawals in Philippine pesos. During gameplay, we automatically record session data including the games you play, bet amounts, win and loss records, and the device and browser you use to access the platform. We may also collect identity verification documents such as a government-issued ID when required to confirm your eligibility or comply with applicable regulations. All information collected is limited to what is genuinely necessary for the operation of the platform and the protection of our players. We do not collect sensitive personal information beyond what is required for account management, verification, and responsible gaming purposes.
2. How We Use Your Information
The personal data we collect is used primarily to create and manage your LuckyStar account, verify your identity, and process financial transactions securely. We use your contact details to send you important account notifications, security alerts, and updates about changes to our terms or policies — we do not send unsolicited marketing messages without your consent. Session and gameplay data helps us improve the platform experience, detect unusual activity, and support our responsible gaming tools such as deposit limits and self-exclusion. Your information may also be used to comply with legal and regulatory obligations applicable to online gaming platforms operating in the Philippines. We analyse aggregated, anonymised usage data to understand how players interact with the platform and to make informed improvements to our game lobby, navigation, and support services. At no point do we use your personal data to make automated decisions that significantly affect your rights without human oversight.
3. Sharing and Disclosure
LuckyStar does not sell, rent, or trade your personal information to third parties for their own marketing purposes under any circumstances. We may share limited data with trusted service providers who assist us in operating the platform, such as payment processors, identity verification partners, and technical infrastructure providers — all of whom are contractually bound to handle your data securely and only for the specific purpose for which it was shared. In cases where we are legally required to disclose information to regulatory authorities, law enforcement agencies, or courts in the Philippines, we will comply fully while taking all reasonable steps to protect your privacy interests. If LuckyStar undergoes a business restructure or acquisition, your data may be transferred to the successor entity, and you will be notified of any such change in advance. We do not share your gameplay history or financial records with any third party for profiling or advertising purposes. Any third-party tools integrated into the platform, such as analytics or fraud detection services, are configured to process only anonymised or aggregated data wherever possible.
4. Data Security
LuckyStar uses industry-standard encryption protocols, including SSL/TLS, to protect all data transmitted between your device and our servers. Access to personal data within our organisation is strictly limited to authorised personnel who require it to perform their job functions, and all staff handling player data are trained in data protection best practices. We maintain secure server environments with regular security audits, vulnerability assessments, and intrusion detection systems to guard against unauthorised access or data breaches. In the unlikely event of a data breach that poses a risk to your rights, we will notify affected players and the relevant authorities in accordance with applicable regulations as promptly as possible. Payment information is handled through certified payment processors and is never stored in full on our own servers. We continuously review and update our security measures to keep pace with evolving threats and to maintain the trust of every player on the platform.
5. Your Rights as a Player
As a registered player in the Philippines, you have the right to access the personal data we hold about you at any time by submitting a request to our support team. You may also request correction of any inaccurate or incomplete information, and we will update our records promptly upon verification. If you wish to have your personal data deleted, you may request account closure, after which we will erase your data in accordance with our retention policy and any legal obligations that require us to retain certain records for a specified period. You have the right to object to or restrict certain types of data processing, including the use of your data for analytics purposes, and we will honour such requests where they are consistent with our legal obligations. If you believe your data has been handled in a way that violates your rights, you are entitled to raise a complaint with the appropriate data protection authority in the Philippines. LuckyStar is committed to responding to all data rights requests within a reasonable timeframe and to treating every request with care and respect.
6. Data Retention
We retain your personal data for as long as your account remains active and for a reasonable period thereafter to comply with legal, regulatory, and financial record-keeping requirements applicable in the Philippines. Transaction records and identity verification documents may be retained for a minimum period as required by applicable gaming and anti-money laundering regulations, even after account closure. Once the mandatory retention period has elapsed and there is no longer a legitimate reason to hold your data, we will securely delete or anonymise it. You may request information about the specific retention periods applicable to your data by contacting our support team. We do not retain data beyond what is necessary for the purposes described in this policy, and we regularly review our data holdings to ensure compliance with this principle. Our retention practices are designed to balance your privacy rights with our legal obligations as a licensed entertainment platform.
7. Cookies and Tracking
LuckyStar uses cookies and similar technologies to ensure the platform functions correctly, to remember your preferences, and to analyse how players navigate the site so we can make improvements. Essential cookies are required for the platform to operate and cannot be disabled without affecting your ability to log in and play. Analytical cookies help us understand which pages and features are most useful to players in the Philippines, and this data is processed in aggregated form only. You can manage your cookie preferences through your browser settings at any time, though disabling certain cookies may affect your experience on the platform. We do not use cookies to serve third-party advertising or to track your activity across other websites. Our cookie practices are reviewed regularly to ensure they remain proportionate and transparent.
8. Updates to This Policy
LuckyStar may update this Privacy Policy from time to time to reflect changes in our practices, technology, or applicable regulations in the Philippines. When material changes are made, we will notify registered players via the contact details on their account and update the "last updated" date at the top of this page. We encourage all players to review this policy periodically so they remain informed about how their data is being handled. Continued use of the platform after any updates have been published constitutes acceptance of the revised policy. If you have any questions about this policy or how your data is used, please contact our support team — we are available 24 hours a day, seven days a week, and are happy to assist.
Quick Answers
No. LuckyStar does not sell, rent, or trade your personal information to any third party for marketing or commercial purposes. We only share data with trusted service providers who help us operate the platform — such as payment processors and identity verification partners — and only under strict contractual data protection obligations. Your information is never used to serve you third-party advertising or shared with advertisers. We take your privacy seriously and have built our data practices around the principle of minimal, purposeful data sharing. If you have concerns about how your data is shared, you can contact our support team at any time for a clear explanation.
You can submit a data access or deletion request at any time by contacting our support team through the platform. We will verify your identity before processing the request to ensure your data is protected. Once verified, we will provide you with a summary of the personal data we hold or proceed with deletion in accordance with our retention policy and any applicable legal requirements. Please note that certain records may need to be retained for a minimum period under Philippine gaming and financial regulations even after account closure. We aim to respond to all data rights requests within a reasonable timeframe and will keep you informed throughout the process. Your rights over your personal data are important to us, and we are committed to honouring them fully.
Yes. All payment transactions on LuckyStar are processed through certified payment providers using SSL/TLS encryption, and full payment card or account details are never stored on our own servers. We work only with reputable payment partners who meet industry security standards, ensuring that your financial information in Philippine pesos is handled with the highest level of care. Our platform undergoes regular security audits to identify and address any potential vulnerabilities before they can affect players. If you ever notice any suspicious activity related to your account or payments, please contact our support team immediately so we can investigate and take action. Your financial security is a top priority for us at every stage of the transaction process.
Yes. Whenever LuckyStar makes material changes to this Privacy Policy, we will notify registered players via the contact details associated with their account and update the "last updated" date at the top of this page. We recommend bookmarking this page and reviewing it periodically so you are always aware of how your data is being handled. Minor clarifications or non-material updates may be made without direct notification, but the most current version of the policy will always be available at this URL. If you disagree with any changes to the policy, you are entitled to close your account before the changes take effect. Our goal is to keep our privacy practices as transparent and straightforward as possible for every player in the Philippines.
Our support team is available 24/7 to help with any data or privacy concerns. You can also visit our FAQ for quick answers.